Site Reliability Engineer

We are looking for a Site Reliability Engineer who will help ensure that customer environments running on the organization platforms (ARC and Fusion) operate reliably across Microsoft Azure infrastructure and Cloudflare edge services.

In this role, you will help maintain the availability, performance, and security of customer websites, ensuring they consistently meet or exceed agreed performance, availability, and support SLAs. You will also play a key role in responding to operational issues, communicating clearly with customers, identifying root causes, and contributing to continuous improvements across the platform.

Responsibilities

• Customer Platform Support and Incident Management
  • Provide technical support for customer environments deployed using organization ARC and Fusion within Microsoft Azure.
  • Own and resolve support requests raised through Zendesk, ensuring issues are inve...