Responsibilities

• Own and support the reliability of Voice Assistant services and the underlying cloud infrastructure.
• Participate in an on‑call rotation to support production systems outside normal business hours.
• Lead and participate in incident response, including triage, escalation, mitigation, and restoration of service.
• Drive blameless post‑mortems and ensure corrective actions are tracked through completion.
• Work to improve customer experiences by strengthening service availability, latency, stability, and resilience against agreed service‑level expectations.
• Design, implement, and maintain infrastructure as code using tools such as Terraform and Atlantis.
• Manage and extend GitOps and deployment workflows using ArgoCD and related CI/CD tooling.
• Support and improve cloud and container platforms across AWS and Azure.
• Independently manage virtual servers, containers, and orchestrati...