Responsibilities

• Generate monitoring and observability recommendations through analysis of HPIs/CPIs
• Perform enterprise-level triage and incident resolution within VA system infrastructure
• Use modern system monitoring tools to improve enterprise reliability and service quality
• Work with system and application owners to diagnose outages and recommend reliability changes
• Investigate issues across enterprise applications and technology stacks by partnering with DevOps, event management, and network teams
• Collaborate with developers and identity and access teams for deep technical investigations
• Utilize tools like SolarWinds, Dynatrace, and Splunk to identify reliability concerns

Requirements

• 3+ years expertise in two or more tools: Dynatrace, Splunk, SolarWinds, or ServiceNow Operator Workspace
• Extensive experience in one or more areas: Network, Windows, Desktop, Unix/Linux, AWS/...