Key Responsibilities:

• Manage and supervise overall site operations including kitchen, counter, and service teams.
• Coordinate with client representatives for feedback, issue resolution, and operational improvements.
• Ensure food quality, hygiene standards, and safety protocols are consistently maintained.
• Monitor daily sales, inventory, and wastage control.
• Ensure timely onboarding, training, and scheduling of ground staff.
• Oversee vendor performance, food counters, and billing processes via GoKhana’s digital systems.
• Drive customer satisfaction through quick response to grievances and continuous service enhancement.
• Maintain site documentation including attendance, stock records, incident reports, etc.

Requirements:

• Graduate in Hospitality, Hotel Management, or related field preferred.
• 2–5 years of experience in operations, preferably in F&B, QSR, or hospitality industry.