Description

PC Support • Deliverables o Monitor track all Incidents across all SNOW queues for North America. o Diagnose and resolve incidents using documented procedures to perform responsibilities o Monday – Friday 8 hour day onsite technical support (On-call and off hours when needed) o New hire hardware setup and implementation o Test assets to ensure proper functionality o Install, repair, and conduct preventative maintenance of all MARS laptops and desktops across North America o Dell warranty managementcoordinating with Dell for replacement hardware Asset Management Objective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites. Deliverables • Inventory of Windows based assets and peripherals • Updating Hardware Asset Management • Windows based assets • Depot - Per Segment/Site asset tracking • Assigning (profile & imaging) • Replacement (End of Life) • Break/Fix – asset needs repairing based on war...