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SLA-Driven Customer Support & Training Specialist

Company

SMS Global Technologies, Inc.

Location

pasig, metro manila

Posted

May 29, 2026

Position Overview

A tech solutions provider in Metro Manila is seeking a Customer Support Specialist to manage customer issues, ensuring timely resolutions and adherence to service level agreements. The ideal candidate should have a Bachelor's Degree in a relevant field and proficiency in Google Workspace or MS Office. Responsibilities include issue tracking, vendor collaboration, and client training. This role plays a crucial part in enhancing customer satisfaction and product reliability.
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