Step into a key role as a Technical Account Manager with SMTP.com in hybrid Ottawa. Your expertise will shape client relationships, ensuring seamless onboarding and operational success for enterprise customers.
In this pivotal position, you will act as the technical guide for clients, managing onboarding, conducting product demonstrations, and handling escalations with efficiency. Collaborating with sales and support teams, you'll help identify growth opportunities and minimize churn, thus contributing to the overall success of SMTP.com.
Key Responsibilities:
• Manage post-sales transitions for new clients
• Direct technical onboarding processes effectively
• Provide personalized product demonstrations
• Act as a trusted advisor for technical issues
• Gather client feedback for product enhancements
Requirements:
• 3–5+ years in technical account management
• Strong background in SaaS/IaaS industries
• Proficient in API troubleshooting and email systems<...