Responsibilities

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients


• Troubleshoot and resolve complex security, network, systems, and cloud-related issues


• Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions


• Serve as an escalation point for unresolved alerts and incidents


• Mentor and support SNOC Engineer I team members


• Create, update, and enhance operational documentation and standard operating procedures


• Investigate and respond to complex security incidents involving malware, phishing, and suspicious activity


• Maintain and tune SIEM and EDR detections


• Troubleshoot advanced network incidents including routing, VLAN misconfigurations, and connectivity disruptions


• Support Active Directory administration and automate rou...