This is going to be a specialized L2 role that will be working in our Quality Assurance (QA) function
Role will be primarily focused on SOC KPIs/metrics/reporting than active incident work.
Assisting in QA/QC duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. This additional support in QA will ensure greater capacity in review and scope of coaching efforts.
Responsibilities
Part of the global IT security team working closely with the US SOCs teams.
Performs a combination of duties in accordance with departmental guidelines.
Queue admin (execution, oversight, and delegation).
Case review and quality assurance.
Metrics review and reporting.
Assist in case work as needed.
Management u...
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