Participate and support activities that will help improve the existing service operations and operationalize the service portfolio to achieve service excellence, operational efficiency, and retention of customers.

DUTIES AND RESPONSIBILITIES

• Accomplish all assigned tasks by the Shift Manager in a timely and effective manner as deemed necessary for the betterment of the organization.
• Follow effective and efficient processes and comply with escalation protocols.
• Report significant events to the Shift Manager and participate in shift turnovers.
• Contribute to the knowledge and information relevant to Service Operations.
• Collaborate with other team members to improve workflows, documentations, standards, and processes.
• Participate in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.
• Comply with company polic...