Job Description
:
Monitor, connect, converse, engage, and resolve customer queries/complaints received on social channels. To understand and adhere to social media etiquette and response times. To monitor and report on feedback and online reviews. Manage and coordinate escalated issues with appropriate stakeholders Eligibility:
2+ years customer service experience, with at least 2 years handling Social Media customer service/ORM Educational Qualification:
Any Graduate
Excellent verbal and written communication skills
Should have experience with social media.
Compensation : upto 7LPA
Shift: 24*7
Work Days: 5 days working with 2 days rotational offs
Job location: Gurgaon
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