Summary The employee will serve as the Social Science Program Specialist located in the Quality, Training, & Risk Management division, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Responsibilities Major duties include but are not limited to: Identifies performance and quality assurance issues. Maintains proficiency and knowledge of VCL operations. Monitors interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. Work Schedule: The Veterans Crisis Line is a 24/7/365 call center. Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour w...