Role Description

The SACM Lead will be responsible for creating, owning, and continually improving SACM practices in alignment with ITIL principles and one of our client’s IT and Service Management strategies. This includes maintaining the CMDB and Asset Register, driving governance, and ensuring configuration and asset data supports operational, change, and strategic decision‑making. The role will focus on aligning SACM with the wider organisation’s IT Strategy and supporting ongoing efforts to integrate Discovery and Service Mapping into configuration management activities.

Process Management & Improvement

• Developing and maintaining SACM policies, processes, templates, standards, and documentation.
• Embedding SACM requirements within other key service management and operational processes.
• Creating and evolving a prioritised SACM roadmap aligned to an organisation's IT service management strategy.
• Working with an IT ...