Senior Manager – Technical Support

Senior Manager – Technical Support: lead technical support operations, ensuring production excellence and compliance with industry standards while driving operational excellence and managing compliance with applicable standards and certification requirements.

• Lead and manage technical support operations and cross‑functional coordination.
• Oversee production support activities and ensure timely issue resolution.
• Implement and maintain industry standards, quality processes, and compliance frameworks.
• Manage certification processes and ensure adherence to regulatory requirements.
• Develop and improve operational procedures and support methodologies.
• Coordinate with engineering and production teams to ensure smooth execution.
• Monitor performance metrics and drive continuous process improvements.
• Lead teams, manage escalations, and report progress to senior ma...