Amazon's mission is to be 'Earth’s most customer-centric company,' and our award-winning Customer Service (CS) team is a key part of that mission. Amazon CS is among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support around the clock in over 20 languages. The Concessions team enhances CS by developing sophisticated products for both customers and Customer Service Associates. These solutions enable seamless self-service and automation for customers, while allowing associates to effectively address issues through intuitive, human-centered design.

The ideal candidate has experience designing large-scale systems supporting thousands of transactions per second, enjoys solving complex software problems, and should view every customer interaction as an opportunity to create an exceptional customer experience. As a key member of our team, you will have the opportunity to work directly with partner tea...