Description
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI.

As AI increasingly automates routine interactions, associates will spend more time exercising judgment, solving complex customer problems, and delivering personalized experiences. We are investing in reimagining how associates develop these capabilities, moving from fragmented tools and manual workflows toward an intelligent workforce platform that continuously develops associate capability throughout their career.

We are seeking an experienced Software Development Manager to lead the Associate Development Platform.

You will lead the engineering team responsible for modernizing onboarding, learning, coaching, performanc...