Description
IT Fundamentals – foundational IT skills including Windows support, basic networking, and hands-on troubleshooting.
Troubleshooting – demonstrated, methodical problem-solving and the ability to diagnose and resolve technical issues.
Communication – strong written and verbal skills, with the ability to convey technical information clearly and respond to customers in a timely manner.
Organization & Prioritization – able to manage multiple issues at once, prioritize effectively, and follow up reliably.
Independence & Quality – able to work independently and deliver consistent, high-quality results.
Scripting – comfort with light scripting in support of the RMM platform (e.g., PowerShell or similar), or clear aptitude to learn quickly.
Generative AI – basic, practical familiarity with everyday AI tools – for example, using an assistant to help draft a clear email response or summarize information. Deeper experience is welcome but not required.
Customer S...