About the Client:

A global IT MNC company

Role : Software Engineer - ITSM

Experience : 3 to 5 years

Location : Bangalore (Hybrid)

Looking for candidates who are currently in a Career Break (preferably Female candidates)

Roles & Responsibilities:

• Manage and improve IT service management processes following ITSM best practices and frameworks (such as ITIL).
• Oversee daily operations using ITSM tools like ServiceNow or BMC Remedy to ensure effective incident, problem, and change management.
• Collaborate with cross-functional teams to enhance IT service delivery and ensure alignment with business goals.
• Drive continuous improvement initiatives for IT processes and service delivery frameworks.
• Monitor and report on service perf...