We are seeking experienced ServiceNow contractors to support enterprise IT Operations Management and CMDB-related initiatives within a high-visibility environment. This role will support operational sustainment, platform enhancements, reporting, integrations, and cross-functional initiatives tied to Service Central capabilities. The ideal candidate is hands-on, technically strong, proactive, and able to communicate effectively with both technical and non-technical stakeholders.



Key Responsibilities

• Support and enhance ServiceNow backend capabilities related to:

o CMDB

o IT Operations Management

o Discovery

o Event Management

o Service Graph Connectors

o Performance Analytics

• Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau

• Support enterprise discovery and event management processes, including data quality, integrations, routing, ...