Role Overview

Own the quality and reliability of a real‑time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high‑throughput systems perform accurately under pressure, across multiple regions and tenants. Working within the Assignment team on Genesys Cloud, you will contribute to a distributed, event‑driven architecture that processes millions of interactions with precision and speed. You’ll partner closely with engineering, product, and architecture leaders to shape testing strategy, strengthen system resilience, and elevate quality standards across the platform.

Key Responsibilities

• Drive end‑to‑end quality strategy for a high‑throughput, event‑driven routing service, ensuring reliability and accuracy across global deployments.
• Design and implement automated testing solutions across REST APIs, event‑streaming pipelines,...