Monitor system performance and logs to identify potential issues.
Provide timely resolution of technical issues in the production environment.
Collaborate with development teams to debug and fix software bugs.
Develop and implement solutions to enhance system performance and stability.
Generate and maintain documentation for system operations and procedures.
Perform routine maintenance and updates to production systems.
Proactively identify areas for improvement and implement necessary changes.
Offer 24/7 on-call support as required to address critical issues.
Qualifications
Bachelor's degree in Computer Science, IT, or a related field.
3-8 years of experience in a production support or similar role.
Standardized a monitoring framework for Service-Oriented Infrastructure supporting TIBCO BusinessWorks and EMS, enabling proactive health checks, servi...
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