+ Cloud Services
+ Config Mgmt.
+ CI/CD Tools
+ Application/Web Server
+ Scripting/Programming Language

**Key Responsibilities:**

+ Design and Implementation: Develop and configure contact flows, integrate Amazon Connect with other AWS services (like Lambda, Lex, DynamoDB, etc.) and third-party systems (like CRM platforms).
+ Solution Development: Build and deploy scalable, resilient contact center solutions using Amazon Connect and related technologies.
+ Integration and Automation: Integrate Amazon Connect with various systems, automate tasks, and build tools for scalability.
+ Troubleshooting and Support: Troubleshoot complex Amazon Connect solutions, perform root cause analysis, and provide ongoing support.
+ Documentation: Create and maintain detailed technical documentation, including user guides, standard operating procedures, and knowledge transfer materials.
+ Collaboration: Work closely with other engineers, product managers,...