Your role will also include overseeing, supervising, and reviewing tasks performed by team members to ensure effective execution of work; managing end-to-end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and guidance to team members on assigned tasks; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success.

+ Handle internal and external customer related issues and concerns
+ Point of escalation for Level I, 2 & 3 Specialists
+ Record all customer interactions into a NEX Database
+ Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
+ Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
+ Develop FAQs, Technical Tips on Hardware and Software applications
+ Assist in the development of internal documentation
+ Read an...