Role:
We are hiring a software support engineer for a post-deployment software support role. This is a hands-on technical role involving production troubleshooting, code-level debugging, bug fixing, application configuration, integration support, and stakeholder updates. This is suitable for candidates from application support, production support, L2/L3 support, software maintenance, or software engineering backgrounds who are comfortable supporting live systems after deployment.
Responsibilities: Investigate and resolve post-deployment application issues, including configuration, performance, integration, and software defects. Perform code-level debugging and support bug fixes with the development team. Review logs, alerts, and monitoring data to support incident investigation and performance troubleshooting. Support integration issues involving APIs, messaging platforms, authentication, databases, and connected systems. Document troubleshooting steps, known issues, root-cause f...