Software UAT Support page is loaded## Software UAT Supportlocations: Quezon Citytime type: Full timeposted on: Posted Todayjob requisition id: R11896We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Grosvenor Engineering Group - Job DescriptionTech Support / UAT SupportTech Support* Provide first and second line technical support for IT systems, applications, and end user environments* Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk)* Diagnose and resolve hardware, software, application, and access related issues* Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures* Ensure compliance with SLAs, KPIs, and service quality standards* Maintain accurate documentation, knowledge...