Job Summary

We are seeking a highly skilled Solution Engineer to design and implement Contact Centre as a Service (CCaaS) solutions, focusing on enhancing customer and agent experiences through innovative technology.

Responsibilities

• Participate in the design and architecture of CCaaS and other contact centre solutions, ensuring alignment with business objectives and technical requirements.
• Collaborate with cross‑functional teams to gather requirements and develop comprehensive solution designs.
• Evaluate and select appropriate CCaaS platforms and technologies.
• Develop and maintain architectural documentation, including technical design documents, solution blueprints, and integration plans.
• Provide technical leadership and guidance to development teams during implementation, ensuring adherence to architectural standards and best practices.
• Conduct regular reviews of the CCaaS solution to identify a...