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We are on the lookout for a Solutions Engineer II (Google Workspace & Slack) to join the Global Service Desk team, based in Manila, Philippines.
As a Solutions Engineer II, you will work hands-on within our Global Service Desk Philippines team, in close collaboration with the Enterprise Technology Services team at the company headquarter in Berlin, Germany, and other teams in multiple distributed locations. In your role, you will support and manage our complex, group-wide Google Workspace and Slack environments with tens of thousands of users.
You own and drive the daily L1 and L2 technical support, providing troubleshooting and solutions for complex issues for global users and stakeholders for GWS and Slack services.
You independently configure, document, maintain, and troubleshoot GWS and Slack access, user lifecycle management, and third-party integrations with some guidance from more senior ...