As a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to lead the design and architecture of cloud-based CCaaS ecosystems that transform customer experiences. To enable clients to achieve operational excellence and business value by integrating intelligent, scalable contact center solutions with their core technologies.

Responsibilities:

• Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach.
• Analyze complex business requirements and design comprehensive techni...