Customer Experience Solution Architect
Location: Etobicoke, ON (4 days onsite)
Employment Type: Permanent Full-Time
Salary: $130,000 - $150,000
About the Opportunity
Our client, a leading Canadian organization undergoing a major digital transformation, is seeking a Customer Experience Solution Architect to define and drive the future state of its customer experience ecosystem.
This is a newly created position focused on delivering seamless omnichannel customer experiences across CRM, customer portals, marketing platforms, and enterprise systems. The successful candidate will play a key role in shaping architecture strategy, driving digital transformation initiatives, and influencing long-term technology investments.
Responsibilities

+ Define and evolve enterprise customer experience architecture aligned with strategic business objectives.

+ Translate customer journey and experience requirements into scalable architectural solutions.

+ Des...