KEY RESPONSIBILITIES

You will:

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proof of concepts.
• Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
• Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
• Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS