Is this role right for you?

• You have a passion for customer service.

• You have a keen attention to detail.

• You thrive when under pressure with multiple tasks.

• You can work in a complex, fast paced and rapidly changing business environment and handle competing tasks in a calm and effective manner.

• You excel at prioritizing, logging, and assigning all monitored incidents to the appropriate teams for resolution and managing escalation processes to ensure efficient, timely, high-quality support is provided in response to system issues.

• You take pride in recognizing trends & patterns in monitored phenomena and collaborate well with team members to identify trends; as well as the ongoing evaluation & improvements to processes and procedures.

• You are eager to think out of the box when troubleshooting issues & in providing guidance to end users.

• You shine in the ability to document and create self-he...