Sommelier & Duty Manager

Boutique Hotel in Morningside; Durban is looking for a Sommelier & Duty Manager.

Responsibilities Curate a dynamic, globally recognized wine list that complements the culinary concept. Provide expert, non‑pretentious tableside beverage pairing consultations for VIPs. Manage high‑value inventory, including rare allocations and premier purchases. Conduct daily briefing tastings and continuous education for the service team. Supervise all operational departments during shifts. Conduct operational briefings. Ensure all guest requests are fulfilled promptly. Monitor staff presentation and grooming. Handle shift handovers effectively. Manage guest complaints and recovery. Assist VIP arrivals and departures. Ensure personalized service delivery. Conduct guest follow‑ups. Handle emergencies and incidents. Coordinate evacuation procedures. Monitor hotel security standards. Ensure compliance with safety protocols. Liaise with housekeeping, kitchen, spa and mai...