Key Responsibilities

AP Helpdesk Operations

• Primary point of contact for vendor and internal AP-related queries via ticketing tools, email, or phone

• Handle escalated and complex AP issues such as invoice discrepancies, payment delays, duplicate payments, and account reconciliations

• Ensure accurate and timely resolution of queries within defined SLAs

Query Resolution & Analysis

• Analyze root causes of recurring issues and recommend corrective actions

• Track, monitor, and report helpdesk metrics including turnaround time, backlog, and resolution rates

• Maintain detailed documentation of issues and resolutions

Stakeholder & Vendor Management

• Communicate effectively with vendors, procurement, finance, and business teams

• Provide clear explan...