Main Duties

 Administration
- Assists in aligning culinary activities with the Corporate Strategy and implementing Hotel Action Plans where appropriate.
- Prepares and updates individual Departmental Operations Manuals.
- Conducts regular communication meetings and ensures departmental briefings are effective.
- Maintains hotel records and forms as per local management policies.
- Follows operating standards for computer usage.
- Revises and updates the outlet’s Departmental Operations Manual continuously.
- Assists in preparing weekly rosters and work schedules to ensure adequate staffing.

Customer Service
- Provides courteous and professional service at all times.
- Ensures employees deliver excellent service to internal customers.
- Handles guest and employee inquiries efficiently, reporting unresolved issues and ensuring follow-up.
- Maintains positive interactions with guests and colleagues.

Financial
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