Southern Water Customer Service Advisor

Capita, Rotherham, England, United Kingdom

Salary: £24,043 per annum

Location: Hybrid working from our Dearne Valley (Rotherham) site – 2 days in the office and 3 days at home.

Contract: Permanent

Hours: Full-Time – 37.5 hours per week

Shift pattern: Working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays.

Training: 4 weeks training – Monday to Friday 9am to 5:30pm, on site.

Start date: Wednesday, 11th Feb 2026.

What you’ll be doing

• Supporting inbound calls.
• Taking ownership of each call, delivering a service that makes Southern Water customers feel valued and supported.
• Handling calls from customers regarding high priority/emergency enquiries such as no water, pressure drops, discoloured water or flooding.
• Providing empathy and remaining calm under pres...