Duties and Responsibilities

Financial Returns
● Develop and implement strategies to maximize spa and leisure revenue, profitability, and productivity.
● Monitor and control departmental expenses, labor costs, inventory, and operating supplies within approved budgets.
● Analyze business performance and implement promotional activities to increase utilization of spa and recreational facilities.
● Drive retail sales and treatment revenues through effective upselling and guest engagement.

People
● Recruit, train, develop, and motivate Spa and Leisure team members to achieve service excellence.
● Conduct performance reviews, coaching, and development plans to enhance employee performance and career growth.
● Ensure adequate staffing levels and efficient scheduling to meet business demands.
● Promote a positive working environment and foster teamwork across departments.

Guest Experience
● Deliver memorable welln...