Scope Of Position

Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.

The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as well

as primarily support in the successful booking of spa treatments. They are responsible for providing customised, personal attention, anticipating the guests’ and members’ needs, and escorting them to

the appropriate areas throughout the spa. Appropriate and warm guest communication and

engagement is essential to the success of this role. The reception role supports the overall

communication for a smooth guest experience.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.

Responsibilities

Operati...