Key Performance Areas of this position include:
- Lead and manage all wellness operations across company lodges to ensure exceptional
guest experience
- Design and deliver innovation wellness experiences that complement the safari guest
journey
- Manager departmental budgets, financial performances and monthly reporting
- Develop annual wellness budget and commercial plans with the General Manager
- Partner with Sales & Marketing to promote wellness experiences and identify new
business opportunities
- Oversee procurement, stock control, inventory and cost management.
- Build strong relationships with guests and resolve guest concerns professionally and
efficiently.
- Conduct regular operational inspections to maintain exceptional wellness standards
across all lodges.
- Lead, coach, mentor and develop the wellness team through ongoing training and
performance management.
- Monitor wellness performance throu...