Job Summary We are looking for an experienced and motivated Spa Manager to oversee the daily operations of our spa and ensure exceptional customer service, operational excellence, and business growth. The Spa Manager will lead and develop the team, drive sales performance, maintain high service standards, and create a welcoming environment that delivers an outstanding client experience.
Key Responsibilities - Manage the day-to-day operations of the spa to ensure smooth and efficient service delivery.
- Lead, motivate, and supervise therapists, consultants, and front desk staff.
- Recruit, train, coach, and evaluate team members to maintain high performance standards.
- Monitor staff schedules, attendance, productivity, and performance.
- Ensure exceptional customer service and effectively handle customer feedback and service recovery.
- Drive sales of treatments, packages, memberships, and retail products to achieve...