POSITION PURPOSE

The Reception Team Leader supports Spa Management in maintaining the highest standards of professionalism, guest care, and operational excellence across all spa reception functions. This role provides daytoday leadership to the reception team, ensuring smooth operations, exceptional customer service, and adherence to all company standards. The Reception Team Lead motivates the team to achieve daily targets, maintains service consistency, oversees financial accuracy - including rectifying overs and unders and ensures the reception area operates efficiently.

KEY FUNCTIONS

Overview

• Guest satisfaction and service excellence
• Quality of service delivery
• Completion of daily checklists and timely reporting to the Spa Management team.
• Support in achieving departmental objectives and maintaining operational standards

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