Key Responsibilities:

• Greet guests warmly and professionally upon arrival.

• Answer phone calls, emails, and other inquiries promptly and accurately.

• Schedule spa appointments and maintain an up-to-date reservation system.

• Ensure guest profiles and preferences are accurately recorded.

• Explain spa services, products, promotions, and packages to guests.

• Handle check-ins and check-outs, including billing and payment processes.

• Maintain cleanliness and organization of the reception area and relaxation zones.

• Coordinate with therapists and spa staff to ensure a seamless service flow.

• Upsell spa products and retail merchandise.

• Resolve guest complaints or concerns promptly and professionally.

• Follow opening and closing procedures of the spa.

• Ensure compliance with all healt...