Role Overview

As a Spa Receptionist at Banyan Tree Dubai, you are responsible for creating a warm and seamless welcome experience for guests visiting the Spa, ensuring all interactions are handled with professionalism, care, and attention to detail.

You are a key ambassador of the Banyan Tree brand, providing personalised service from the moment guests make an enquiry or arrive at the Spa, while ensuring smooth coordination of appointments, treatments, and guest requests.

Key Responsibilities

Guest Welcome & Service Experience

• Welcome all guests warmly upon arrival at the Spa and provide a personalised first impression.
• Deliver professional and attentive service throughout the guest journey, from enquiry to departure.
• Assist guests with Spa facilities, treatment options, wellness experiences, and resort offerings.
• Anticipate gues...