Role Overview

The Spa Receptionist is far more than an administrator or booking coordinator; they are the heart of the guest arrival experience and the first face and first impression of the spa. This role is central to creating a sense of calm, warmth, and welcome from the moment a guest steps through the door.

In a luxury spa environment, first impressions matter deeply. The Spa Receptionist sets the tone for the entire guest journey — greeting each guest with genuine warmth, quiet confidence, and thoughtful attention, ensuring they feel recognised, relaxed, and exceptionally cared for from the outset. Whether welcoming a returning guest by name, guiding a first-time visitor through the spa experience, or handling a reservation with grace and efficiency, the Spa Receptionist plays a key role in defining how our guests feel.

Working closely with the Spa & Wellness Manager and wider spa team, this individual will help d...