Role Overview

As a Bilingual Representative, you will be the voice of our company for our Spanish and English‑speaking customers. You will handle inquiries, resolve technical or billing issues, and ensure a seamless experience across both languages.

Key Responsibilities

• Dual‑Language Support: Efficiently toggle between Spanish and English to assist customers via phone, email, and live chat.
• Problem Resolution: Identify customer needs, troubleshoot issues, and provide accurate solutions using company databases.
• Documentation: Maintain detailed and accurate records of all customer interactions in English within the CRM system.
• Cultural Competence: Adapt communication style to suit different regional dialects and cultural nuances within the Spanish‑speaking community.
• Efficiency: Meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.
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