Position Overview

Responsible for the collection and account resolution with customers of delinquent accounts to provide resolution, customer service, and assistance in resolving customer complaints and problem accounts. Resolves customer complaints and researches account discrepancies to drive receivables resolution.

Scope

The position is a blend of frontline and back‑office role with daily operational accountability of an Accounts Receivables portfolio of small, medium and large accounts. It involves helping the customer to resolve disputes preventing account reconciliation.

Individual contributor who works both independently and as part of the collections team, interfacing frequently with sales personnel, billing administrators, account managers, and cash application team. May work on one or more activities involving a specific account or team activities.

Schedule

Night Shift Schedule (Mon – Fri)

Location

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