Job Description

Specialist 2, Customer Support



Job Summary


The Specialist 2, Customer Support handles inbound customer inquiries and resolves issues by delivering high-quality customer service. This role manages escalations and complaints, ensures adherence to policies, and works cross-functionally to achieve timely, complete resolutions while representing the customer s voice within the organization.


Responsibilities

Manage customer escalations and complaints to professional standards and in line with policies.

Handle inbound contacts and perform outbound follow-ups to maintain service levels and queue performance.

Maintain personal and team accountability for productivity and efficiency.

Demonstrate ownership of customer issues and work with internal teams, partners, and vendors to resolve them in a timely manner.

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