Specialist - A&H Customer Service - Call Center

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Provide good customer service as the first line of contact with after-sale service. Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining databases. Coaching and supervising staffs to ensure SLA and service quality meet the service standard. Assist in the development of customer service policies and ongoing improvement of customer service delivery.

Your Day at Allianz Ayudhya

1. Customer Services
   • Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing)
   • Carry out assignments and handle problems in accord...