Generic Accountability

• KYC & onboarding governance framework ensure a thorough understanding of on-boarding governance framework to onboard as CB & banks processes/guidelines.
• Ops Risk Management : adhere to SOPs to ensure the processing of customer transactions.
• Compliance Risk Management : Ensure complete understanding & adherence to compliance risk management.
• AML & Transaction monitoring : act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.
• Channel migration : educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.
• Product Knowledge : deep understanding of business banking products to increase cross-sell and hence revenue per client.
• Customer Excellence : Deliver best in class services for Business Banking customers at the B...