About the Role

Grade Level (for internal use): 09. This is a 9-month Fixed-Term contract role. The Contract Commercial Support Specialist supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the team manager and Senior Specialist. This role is responsible for accurate contract data entry into CPQ, managing global orders—including new, amended, and renewal contracts—and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment. It monitors escalations and collaborates with Sales and other departments to resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs, supporting compliance with pricing and legal standards. Through diligent documentation and process execution, the Specia...