1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long-term customer relationship.

2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).

3. Engage with small and medium-sized businesses across industries, company sizes, and types to determine their needs and identify upsell and cross-sell opportunities.

4. Understand customers' current licensing position, leveraging cloud technologies to secure customer wins whi...